Bookings & Cancellations Policy
- A contact phone number is required for all bookings, preferably a mobile.
- A 50% deposit is required for all treatments over £50
- Discounts apply on services and treatments over £20
- Cancellations can be made up to 24 hours prior to the appointment.
- If we do not receive a minimum of 24 hours’ notice of a cancellation or re-arrangement, we reserve the right to charge
for the appointment in full by capturing the pre-authorised monies. We will always be sensitive to clients’
needs and if we can change appointments around to avoid charging, we will.
- Those who miss an appointment without cancellation are required to pre-pay for future appointments.
- Repeated appointment cancellation will require pre-payment for future appointments.
- Pre-payments for appointments are non-refundable.
- Haircuts for children younger than 6 years are free only when they are accompanied by their parent
Late Arrivals Policy
If clients are more than 10 minutes late without contacting us, their appointment may need to be rescheduled.
We firmly believe in the value of our clients’ time and make a conscience effort to avoid long waiting periods in
the salon. If time is critical to your schedule on a particular day, please make us aware of this when scheduling
your appointment.
Colour Services Policy
It is essential that a patch / skin test is carried out 48 hours prior to any colouring to ensure our clients do not have
allergies to hair colour. Colour services cannot be carried out without a patch test being conducted.
Gift vouchers
These are valid for one year from date of purchase. These are not redeemable for cash. Vouchers that are lost or
mislaid will not be reissued.
Loyalty Cards
Rewards with loyalty cards can only be redeemed by presenting the loyalty card. The rewards are not transferable
and can only be used by the person named on the card.
Special / Promotional Offers
These typically can be enjoyed during weekdays only, Monday to Friday. Special / promotional offers does not include
the recognised members’ discount. Fiora Hair Ltd reserves the right to withdraw special offers and promotions at
any time and without notice.
